DayOne – Frequently Asked Questions

DayOne Access is a collaboration between your professor, the publisher, and the JCCC Bookstore to provide required materials automatically when you enroll in the course at a reduced cost. The materials are provided digitally on or before the first day of class through the online learning management system. For most courses participating in this program, DayOne Access will be used in place of a textbook; no additional physical textbook is required.

What are the benefits of DayOne Access?

The program allows our campus to reduce student course materials costs in comparison to traditional print textbooks and ensures that every student has easy access to the content by the first day of class.

How will I know if a class has DayOne Access materials?

Prior to the first day of class, you will receive a welcome email with information of what DayOne is and instructions on how to access your digital course materials. This will be sent to your Stumail account from the JCCC Bookstore, with an @verbasoftware.com email address. The JCCC Bookstore will also inform you of which of your courses have DayOne Access through the store's website and your booklist. You will see a DayOne Digital Content charge on your student account once you've registered for a DayOne course.

How do I access my materials?

All DayOne Access materials will be accessed through your course in Canvas. Your professor will provide specific directions or communication, if needed.

Why is my student account being charged automatically?

All students enrolled in DayOne Access courses are automatically billed for the content. The cost of your DayOne Access content will be charged to your student account at the time of enrollment. You may pay through MyFinances or in person at the JCCC Bursar's Office (SC 113). You will receive multiple reminders about this program, along with a link to opt out. You have until the end of the Add/Drop deadline to opt out of DayOne to receive a refund.

Will my Financial Aid cover these charges?

Yes, your DayOne Access fees will automatically be subtracted from any remaining Financial Aid once the cost of tuition has been taken out.

Will I be able to include these charges in my Payment Plan?

Yes, if you are already enrolled in a credit payment plan for the term, the book charges will be automatically included and spread across any remaining installments.

What if I drop the course?

Students who drop the course before the add/drop deadline will automatically be opted out. There are no refunds for students who drop after the Add/Drop deadline.

What if I don’t want to participate in DayOne Access?

We have negotiated to get your course materials at the lowest cost. These materials are required by your instructor. If you decide you don’t want to participate, you may opt out here. Please note that you will need to purchase these materials elsewhere to be successful in this course.

What if I need a print option?

Most DayOne Access courses do have a low-cost print option available for purchase at the Bookstore. The book is only available for the students enrolled in DayOne. Those students opting out the digital content are not eligible to purchase this low-cost print copy.

Additional questions? Please email [email protected]

DayOne Access is a collaboration between your professor, the publisher and the JCCC Bookstore to provide required materials automatically when you enroll in the course at a reduced cost. The materials are provided digitally on or before the first day of class through the online learning management system. For most courses participating in this program this will be the required textbook, no additional physical textbook is required.DayOne Access is a collaboration between your professor, the publisher and the JCCC Bookstore to provide required materials automatically when you enroll in the course at a reduced cost. The materials are provided digitally on or before the first day of class through the online learning management system. For most courses participating in this program this will be the required textbook, no additional physical textbook is required.