JCCC Bookstore Return Policies

General Merchandise Return Information

You have 10 days from the purchase date to receive a refund for Non-Text Merchandise. Exception: Test prep materials (i.e. TEAS, SAT, GED, SPARKNOTES, BarCharts, etc.) are non-refundable. Purchases that were charged to a credit card will be credited to the same card. Returns and exchanges purchased by check will be refunded by check within 30 days of the return. Purchases made with Financial Aid will be credited back to Financial Aid. A picture ID is required for credit card & check transactions; to access financial aid, and for third-party vouchers, student loans, retail buyback and wholesale buyback.

Textbooks

Full Semester Courses:  100% through 1st week of term. 

Short-Term Use/Varying-Start Courses: 100% up to one week from start of class (i.e. Western civ., English, Theatre, etc.)  Drop Verification Required.  

Textbook packages with multiple pieces must have all pieces returned. Textbooks must be in condition purchased. Study guides must be unused and clean. Used textbooks are subject to continued wear & tear each term, and may not be refunded before or bought back at buyback if condition at that time does not meet bookstore standards.
 
Healthcare Products

Healthcare products such as goggles and medical products must be unopened and in their original packaging. Clothing such as lab coats and t-shirts must not be worn or washed. Cosmetology, Esthetician and Dental Hygiene kits may not be returned. Resupplies for kits may be purchased at the Bookstore, please call (913) 469-8500 x3977 for more information.

Clothing

Articles of clothing must not be worn, washed or stained in any way. The clothing must be in new condition and tags should not be removed.

Technology

All computer and printer sales are final. Software and user guides must be in the original shrink-wrap and returned within 10 days of the purchase date with register receipt. Personal checks are not accepted for technology purchases exceeding $300.00.

Software and Hardware

Prior to requesting a return on a purchased product, please consult the technical support division of the product manufacturer. Support contact information will be included in the product's box and basic support is usually available at no or little cost.

Licensed Software

Licensed software is sold "as is" with no service, support or other implied warranty. Purchaser is responsible for ensuring system compatibility and configuration prior to use. Licensed software has a limited number of installation attempts - Purchaser is responsible for mis-installations.